HHS, Next Generation IT Services (NGITS)
IT Program Powers Collaboration, Communication, Productivity, and Performance
HHS’s Deputy Chief Information Officer for Operations (DCIO-OPS) leads an office charged with the development and operation of an enterprise computing platform serving over 11,000 users across 25 HHS operating divisions. With multiple IT modernization initiatives underway (including an HHS-wide transition from Remedy to ServiceNow), DCIO-OPS needed assistance with integrating activities under three technical task areas (Engineering, Operations, and Application Hosting).
We provide integration support under the NGITS BPA, performing a range of tasks to improve communication, boost collaboration, and standardize project management practices. Our team redesigned the DCIO-OPS SharePoint site, transforming it from an underused file repository to a robust, 508-compliant site with an attractive user interface. The site now serves as a program-wide communication and collaboration hub. We are developing easy-to-use Power BI-based dashboards with real-time visualizations and drill-downs that allow program leadership to see both high-level and in-depth performance data. Leveraging CMMI- and ITIL-recommended best practices, we implemented process improvements and standard project management tools, including an integrated master schedule that helps project managers track deadlines and ensure on-time delivery of critical projects. And our IV&V team performs independent testing, helping engineers to minimize product defects and improve the quality of tools and applications that HHS employees rely on.
The ResultsIn just over a year on the contract, our team has implemented best-in-class processes, tools, and solutions that have improved collaboration, performance, and product quality throughout the program. Dashboards and visualizations provide clear insight to empower better decision-making, and streamlined business processes support improved performance with less effort. DSFederal has received consistent praise from DCIO-OPS leadership; and in June 2019, our team earned a rare “Exceptional” CPAR rating.