NIH Training Center

Improving the student experience at NIH

 

  • The Problem
    The NIH Training Center is the flagship enterprise-wide organization for professional development across NIH, serving all 27 institutes and centers. With a robust training program offering over 1,000 training deliveries, NIH sought to quantitatively measure the effectiveness of its training to uncover areas for improvement.
     

  • Our Solution
    We created and implemented a more comprehensive evaluation that assessed student feedback at every touchpoint throughout the course delivery and post-course process. We set two goals: Increase our evaluation response rate by 40% and increase class enrollment for training by 20%.
     

  • The Results 
    Our evaluation response rate increased by 72%, exceeding our goal. By implementing a more precise evaluation, we were able to determine the most pressing student needs and take action. As a result, added nine new classes to reduce wait lists and increased its offering of post-course resources for students. 

Contract Vehicles
Awards

2018 NAGC Blue Pencil/Gold Screen Award of Excellence

2017 Montgomery County Chamber of Commerce Small Business Leader of the Year 

2017 Washington Business Journal Top Small Technology Company

2017 Washington Business Journal "Women Who Mean Business"

2017 Top 100 MBE

Credentials

Certified Woman-Owned Small Business (#WOSB181022)

CMMI-DEV Level 3

ISO 9001:2015

DCAA-Compliant Accounting System