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NIH Training Center

Improving the student experience at NIH


  • The Problem
    The NIH Training Center is the flagship enterprise-wide organization for professional development across NIH, serving all 27 institutes and centers. With a robust training program offering over 1,000 training deliveries, NIH sought to quantitatively measure the effectiveness of its training to uncover areas for improvement.

  • Our Solution
    We created and implemented a more comprehensive evaluation that assessed student feedback at every touchpoint throughout the course delivery and post-course process. We set two goals: Increase our evaluation response rate by 40% and increase class enrollment for training by 20%.

  • The Results 
    Our evaluation response rate increased by 72%, exceeding our goal. By implementing a more precise evaluation, we were able to determine the most pressing student needs and take action. As a result, added nine new classes to reduce wait lists and increased its offering of post-course resources for students. 

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