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Program Management & Process Improvement

Our program management and process improvement solutions uncover efficiencies, delivering tangible value throughout the management lifecycle. We provide process analysis, thought leadership, and data-driven solutions that standardize processes and streamline workflows, freeing our clients to focus on their missions.
  • Program and business analysis
  • Workflow management
  • Performance measurement and enhancement
  • Grants lifecycle management
  • Administrative and technical support
Streamlining Processes to Strengthen Mission Focus
HHS, Administration for Community Living (ACL), Business Process Analysis and Improvement

With standardized business processes, the Administration for Community Living can focus on serving its clients.


The Administration for Community Living (ACL), founded in 2012, is an HHS agency dedicated to empowering the elderly and those with disabilities to live where they choose and participate fully in their communities. When ACL was established, it lacked standard administrative procedures, particularly for discretionary grants management, which led to a lack of consistency in documentation and management. The agency formed a working group, which studied its workflows and determined that ACL needed formal administrative and grants management processes.


We conducted a thorough review, including interviews with ACL leadership and stakeholders; developed workflows and business processes; created materials, including briefings, presentations, manuals, and standard operating procedures (SOPs); and guided ACL through the change management and implementation process.


ACL now has formal and sustainable business processes and procedures, which have streamlined its operations, providing the foundation for an efficient and consistent grants management process. By greatly reducing the administrative burden for its staff, and making overall management cost reductions an achievable objective, DSFederal has helped to free ACL to focus on its mission of enhancing the lives of older and disabled Americans.

Standard processes sharpen service focus.

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